FREQUENTLY ASKED QUESTIONS

1. What is Mjoy Tickets?

Mjoy Tickets is your trusted online destination for buying tickets to concerts, sporting events, theater shows, and more. We make it easy and secure to access your favorite events. We also provide customized event experiences through our concierge service. 

2. Are the tickets I buy guaranteed to be valid?

Yes! All tickets sold on Mjoy Tickets are backed by our 100% Buyer Guarantee. That means your tickets will be authentic and delivered on time—or your money back.

3. How will I receive my tickets?

Delivery methods vary by event and ticket type. Most tickets are delivered electronically via email or mobile app. Some may be shipped via FedEx or made available for local pickup.

4. Can I sell tickets on Mjoy Tickets?

If you have tickets, a suite, or an event experience that you cannot use we can help you to sell this through our trusted community of brokers and buyers. 

5. What payment methods do you accept?

We accept all major credit cards, PayPal, Venmo, Zelle, Apple Pay, Google Pay, and select cryptocurrencies for your convenience and security.

6. Is it safe to purchase tickets on your site?

Yes. Mjoy Tickets uses SSL encryption and secure checkout to protect your information. Our platform is designed with buyer safety in mind.

7. Can I cancel or get a refund for my ticket purchase?

All sales are final once completed. However, if an event is canceled and not rescheduled, you will receive a full refund.

8. What happens if my event is rescheduled?

Your tickets will be valid for the rescheduled date. If you can’t attend, you may be able to relist your tickets on Mjoy Tickets.

9. How do I contact customer support?

You can reach our support team by emailing support@mjoytickets.com or using the Live Chat feature on our website. We’re here to help 7 days a week.

10. Do you charge any fees?

No. All taxes and fees are included in the price of your ticket so you have no surprises when you reach our secure checkout to complete your purchase.